The Categories

The Categories

Browse the categories for the UK Employee Experience Awards 2017, designed for every shape and size of organisation and covering an assortment of business disciplines. If you find your needs are not met by the Sector Specific categories, we feel certain that they will be met by the Discipline Specific categories, or indeed the People Peoplecategories.

Each entry into a Sector or Discipline Specific category enables you to submit one entry into a “People People” category for £139.00 plus VAT.

The categories are divided into 3 sections:

  • Sector Specific: You compete against companies in your sector
  • Discipline Specific: You are up against others who have carried out similar types of activity
  • People People: Individuals compete against each other for the prize of inspirational leader of the year

There are no limits on the number of categories any organisation, team or individual can enter.

Categories – Making a Choice Download PDF

Sector Specific Categories

Categories Which types of Companies are eligible to enter
Financial Services – Banking & Investment

The reputation of High Street banks has not been great over recent times, with almost 1000 bank branches having closed, Virgin Money decided to challenge the conventional way of banking. Our new customer experience framework untied colleagues’ hands, and gave them a voice. The impact on customer experience has been unequivocal: we now boast a record 95% customer satisfaction.

Government & Public Services

Care UK want to achieve their vision ‘to be the UK’s favourite care provider – enabling resident to lead fulfilling lives’. The employer brand needed to differentiate and be emotive, appealing to people’s caring nurture. Our solution started with significant insight gathering and audience segmentation. This ensured we could communicate differentiated brand messages to our identified audiences.

Discipline Specific Categories

Categories Which types of Companies are eligible to enter
Business Change or Transformation – Employee Centric Initiatives

Active Digital is a company which is continually determined to be the telecoms provider that always goes the extra mile to make our customers happy and successful. Identifying the root cause that was causing dissatisfaction for both customers and our employees – we immediately addressed the problem via a structural overhaul and comprehensive training throughout, which utilised a cutting-edge app.

Business Change or Transformation – Employees First

The Unicorn Fund is our brand-new Profit Share Scheme, we want to empower all our team members to think and act like business owners rather than employees. We are sharing 10% of our profits evenly amongst our amazing teams. The Unicorn fund has resulted in a phenomenal difference in our sales and profitability from the first to the second half of the year.

Delivering Customer Experience

Based on robust quantitative research and cluster analysis, we identified our six most valuable member segments distinguished by their fitness goal orientation and their level of comfort in the gym. A multi-channel, multi-market staff engagement programme was delivered to cater to countries with different levels of maturity and readiness for change, and was designed to equip all club teams globally with the insight, motivation and practical tools.

Employee Engagement – Insight and Comms

Recently we noticed a growing disconnect between teams. Teams were unaware of how each department related and impacted another, so we needed a solution to make our world smaller. We have used technology to create a young, fun, and engaging communication piece with links to social media, our benefits website, staff intranet and more. Since the launch of DogTales, employee engagement has risen remarkably.

Employee Engagement – Internal Recognition

The reputation of High Street banks has not been great over recent times, with almost 1000 bank branches having closed, Virgin Money decided to challenge the conventional way of banking. Our new customer experience framework untied colleagues’ hands, and gave them a voice. The impact on customer experience has been unequivocal: we now boast a record 95% customer satisfaction.

Employee Engagement – Voice of the Employee

Since introducing our “Stepping Stones” programme in May 2016, engagement survey results have increased by 4%. All achieved by; Placing encouraging ‘Employee Voice’ at the centre of our employee engagement. Employee-led initiatives, such as Employee Action Teams (EAT) which provide feedback and solutions at every employee touch point across our business]. Over 250 ideas have been implemented.

Employee Insight and Feedback

BuzzBox is a mobile connected physical box that sits in all departments, so our colleagues can give insight at any time at work. It gives our colleagues who don’t have a work email a voice and even caters for our link point drivers who often feel disconnected from the company. Managers now have the knowledge of how their team are feeling. In two months we’ve had 130 fantastic ideas.

Learning & Development

We have optimised career development programmes across the whole business, leading to more rewarding learning and development experiences. IGNITE is an outstanding example of the best working with the best to achieve every goal. It demonstrates how investment in the employee experience delivers competitive edge, and safeguards and develops the shared knowledge and capabilities of its entire workforce exponentially. CBPF is now transforming employee experience into a valuable asset.

Recruitment, Youth Employment and Talent Management

We invest heavily in building a strong foundation of future talent to help us achieve our business and financial goals and in late 2014 we introduced an exciting two-year Service Manager Apprenticeship and Upholstery programme for young people between the ages of 16 to 22 years. The Programme exceeded all expectations in that it has delivered 20% under budget and three newly qualified Service Managers completed their course.

People People Categories

Categories Which types of Companies are eligible to enter
Inspirational Professional

Dave achieved an impossible task of demonstrating a quantifiable return on investment for employee engagement in an organisation historically cost focused. Dave has accelerated change within his department by putting colleagues and customers at the heart of his decision making. Dave repeatedly demonstrates his team are THE most engaged in the business. High engagement is clearly leading to strong service excellence, generating year on year profit growth and a ROI for his team.

Inspiring Team of the Year

CrossCountry opted to provide all employees with this once in a lifetime opportunity to be involved in managing the tender process, and to engage them in both the proposal and delivery of the business improvements featured within the franchise agreement. When the Direct Award was granted, the Internal Communications Team worked effectively with the Direct Award Team to deliver a creative internal communications campaign.



If you have any questions about entering the Awards,
please contact our friendly Awards team who will be
delighted to assist you. Please call Catherine Lee on
0207 558 8241 or email: catherine.lee@awardsinternational.eu