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Blog

Being an Employee Experience Judge: An Interview with Christina Dolding

As a winner at the UK Customer Experience Awards 2016 and a judge at last year’s UK Employee Experience Awards, Christina Dolding has a fantastic insight into what it is like to be part of the awards process. Read more

GP Circles: A New Model of Collective Leadership

The growing shortage of GPs and cut in funding following the removal of the Minimum Practice Income Guarantee in 2014 provoked a big increase in workload at General Practices across the country. The problem was compounded at Jubilee Street Practice in East London due to an above average healthcare demand from an increasingly deprived population. It seemed impossible to run effectively under a traditional, hierarchical structure, so the Partners set out to explore alternative working models. Read more

South Western Railway strikes: Services to be cut by 40%!

South Western Railway (SWR) services on the Hounslow loop will be cut by 40% during planned strike action on November 8 and 9. Read more

An Interview with EX experts BrewDog

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of what they felt was bland, monolithic beer and they started home brewing in their garage. BrewDog was born with the aim to revolutionise the beer industry and completely redefine British beer-drinking culture. Read more

Google DeepMind has launched a new 'ethics and society' research team

Google DeepMind has launched a new research unit to in a bid to help it understand the real world impacts of artificial intelligence Read more

Royal Mail staff set to strike over pensions blow

Royal Mail workers are on the verge of a historic strike in a huge row over pensions that threatens to jeopardise attempts to modernise the company. Read more

7 Emails Your E-commerce Store Needs to Send Out on an Automated Basis

Upping your online marketing game can be easy with this infographic made by Assignmenthelper.com.au. It breaks down all the basics you need to know if you want to start sending useful and engaging emails to your customers. Read more

Maximise Engagement Through Employee Experience

The global workforce is getting restless. In fact, it seems to be distinctly dissatisfied. Gallup’s 2017 State of the American Workplace report revealed that 51% of U.S. employees are disengaged and this is by no means news. Engagement levels have barely budged over the past 15 years and sometimes have even declined. Read more

Air Berlin cancels more flights as pilots call in sick

On Tuesday, about 100 flights were cancelled after 200 pilots called in sick. Read more

Major employer AkzoNobel secures 150 jobs after opening world's most advanced paint factory

Manufacturing giant AkzoNobel has opened the world’s most advanced paint factory in Ashington, securing 150 jobs. Read more

Halfords names Dixons Carphone executive as new boss

British bicycles to car parts retailer Halfords (HFD.L) on Wednesday named Dixons Carphone (DC.L) executive Graham Stapleton as its new chief executive with effect from January next year. Read more

Employee Experience Leads TO 19% Income Increase for Virgin Money

Customers were being caused a major inconvenience when 1000 high street banks closed in the past two years. Virgin Money decided to throw out the rulebook and transform the traditional relationship between bank and customer from a transactional one to one that benefits everyone, ultimately repositioning banking at the heart of the community. Read more

UK Firms Struggle to Find Employees

Employers in the UK are struggling to fill vacancies after the sharpest drop for more than a year in the number of available candidates, according to a report that points to more recruitment difficulties ahead once Brexit bites. Read more

Top 10 Benefits Offered by UK Employers

From free food to a day off for your birthday everyone enjoys a company that comes with benefits. But some employers go beyond pensions, healthcare or company cars to attract new talent, according to a report. Read more

The Age of Agent Engagement - New Insights [Infographic]

The second phase of our customer service agent experience provides interesting insights into what makes customer service agents engaged and what impact they can make on the customer experience. Read more

Common Features of Award Winning Businesses from the 2016 UK Business Awards

The UK Business Awards in 2016 allowed us to see some incredible initiatives and ideas from a wide range of sectors and industries. Business from all over the UK participated and won their awards for innovation in many different business areas. Read more
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