The Future of Employment

Running in parallel with the finals, we will have 5 presentations from representatives of great organisations talking about EX. The presentations will be followed by a panel discussion made up of all the presenters, to discuss the state of EX.

How will the sessions work?

The sessions will start around 10 and finish after lunch.

Five 30 minute sessions on the state of EX, with time for questions.

5 EX specialists from the region and beyond will talk about the state of EX.

The sessions will be followed by a 30 minute panel discussion. The panel will answer questions from the audience and the chair.

Finalists, non-finalists and judges will be invited to attend.

Awards Ceremony Host

Nick Crown

Nick Crown has been performing as a Magician in London & Essex for over 20 years. His magic has also taken him around the world performing for many Blue Chip companies and celebrities including Mick Jagger, Bruce Forsyth and Anne Robinson to name a few.

Nick did our last live event on March 8th. The Complaint Handling Awards. He went down a storm, with his mind reading and magic. Now, can Nick deliver online? Can Nick really read minds over the Internet? Find out at the EXA on September 10th where Nick will once again host our awards ceremony and blow your mind.


10:10 - 10:40 James Bolle - Purpose and Team Happiness expert

Work with Purpose - for all

After 10 years in market research, an MBA, and another 10 years advising some of the World's leading brands on their Customer Experiences, James Bolle attempted to answer the eternal question: what is it that enables some organisations to create a clear and compelling customer proposition, and inspire their people to deliver it rigorously, and sustain this over time? All of the answers pointed to Purpose - having a reason to exist beyond just making money. James founded PRPSFL in 2019 to inspire people to discover Purpose, so they can love work and lead more fulfilling lives. He spends his time evangelising about Purpose, helping organisations discover it and, most importantly, showing them how to embed it in their organisation and bring it to life. The World will be a better place with more Purpose: organisations will be more successful, economies will be more productive, and individuals will be more fulfilled and contribute more to their communities.

10:40 - 10:55 Break
10:55 - 11:25 Gethin Nadin - Director, Employee Wellbeing, Benefex

Wellbeing and the Future of Employment:

Although growing steadily over the last few years, employee wellbeing has experienced three years' worth of advancement since the start of the Coronavirus pandemic. However, for around half of UK employees, the crisis highlighted how inadequate their employer support is. With the long-term health impacts of the pandemic expected to last a decade, employees and consumers are demanding employers do more to support the wellbeing of their staff. In this talk, psychologist, and bestselling author, Gethin Nadin will discuss why the future of the employee experience will centre heavily around wellbeing. Gethin Nadin is a psychologist and bestselling author who has worked in the HR tech space for two decades. He’s a frequent speaker and writer on HR issues, employee engagement, employee experience and wellbeing. As well as the most well-known HR magazines, Gethin has been published in The Financial Times, The Huffington Post and The Guardian. Gethin is one of the world's top 100 employee engagement influencers, is listed on the employee engagement power list and is a founding member and Co-Chair of the Engage for Success Thought Action Group on Wellbeing.

11:25 - 11:35 Changeover
11:35 - 12:05 Mavis Amankwah - Public Speaker and Business Guru

Mavis Amankwah is a multi-award-winning entrepreneur, Public Speaker and Business Coach with over 20 years in the Communications and professional services industry. As one of the UK's foremost Diversity Ambassadors, Mavis has dedicated her career to making a positive impact in the diversity and business world by bridging the gap between communities, whilst, conversely, transforming social disparities into profitable and sustainable business models.

12:05 - 12:45 Lunch Break
12:45 - 13:15 Julia Menninga - Competence Manager at Uptime, Volvo UK, former L&D Director McCann Worldgroup

Learning at the core of the (post-pandemic) Employee Experience

Learning is a reflection of change – or vice versa? How can Learning use the energy gained through the pandemic for a better Learning culture in the future? And when do we finally treat our learners as customers and give them the attention they need? These are some of the questions Julia currently thinks about and would like to discuss. Julia looks back on over 20 years in communication and advertising with one decade as communications consultant and business leader and a bit more than one decade as People, Talent and Learning leader. She recently joined Volvo UK to help them on their journey to a truly engaging digital learning and customer/employee experience.

13:15 - 13:25 Changeover
13:25 - 13:55 Hannah Patel - Red Lorry Yellow Lorry

Using words to build trust with employees: communication during times of change

Businesses often forget how their internal customer base (their employees) are affected and unsettled by change. What role does communication play in reassuring and engaging disparate teams? And how can communication impact your employer brand? In times of uncertainty, trust is more important than ever. In this session, communications specialist Red Lorry Yellow Lorry will share tips and best practice to help make sure your internal communication builds trust in your business.

Hannah is currently the Managing Director of RLYL EMEA. She looks after communications strategy, client servicing, and growth for the lorries in the UK and European markets. She spends her time working with clients including Superdrug, Three Mobile and eBay – supporting the creation, implementation and management of written tone of voice designed to engage customers and employees equally. When asked to describe herself she says: “I am very lucky to have an ambitious and creative team in London and Berlin, who are all far smarter than me! Outside of work, I'm a keen (but average) runner, a dedicated (and over-protective) dog mom, and an avid (spreadsheet driven) travel planner.

13:55 - 14:05 Changeover
14:05 – 14:35 Panel Discussion
14:35 - 15:15 Break
15:15 - 15:30 Registration
15:30 - 17:00 Awards Ceremony

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